3 Tips For Managing Customer Experience In a Downturn

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coo.science/3-tips-for-managing-customer-experience-in-a-downturn/

This week I had the opportunity to attend the webinar “Managing Customer Experience In a Downturn”, led by Bruce Temkin, the head of the CX Institute for Qualtrics. I recently joked that if Bruce Temkin had a fan club that I would be one of the first members! His advice and content is always spot on and very helpful. Bruce covered a number of topics in this webinar. These included leading through a downturn, the role of experience management and an approach to adjusting CX programs during a crisis. Here are 3 key takeaways from the“Managing Customer Experience In a Downturn” webinar. I hope yo…

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CURATED BY COO Blog

By: Louis Nel
Title: 3 Tips For Managing Customer Experience In a Downturn
Sourced From: coo.science/3-tips-for-managing-customer-experience-in-a-downturn/
Published Date: Sat, 06 Mar 2021 17:23:08 +0000


source https://coo.science/3-tips-for-managing-customer-experience-in-a-downturn/